Shipping policy

Shipping Policy

Last updated: November 3, 2026

Who We Are

Jinjalife Inc (“we,” “us,” or “our”) operates DoGoodEarth through https://www.dogoodearth.com (the “Site”). We aim to provide clear shipping information so you know what to expect when placing an order.

Shipping Costs

Our current shipping promotion runs through December 31, 2026:

  • Orders over $35: Free shipping.
  • Orders over $20 and up to $35: Flat-rate shipping of $3.50 USD.
  • Orders of $20 or less: Shipping charges are calculated and displayed at checkout before payment.

Shipping thresholds are based on your order’s product subtotal after discounts and before taxes and shipping. No promotional code is required.

The applicable shipping charge is displayed at checkout before you confirm your purchase.

Shipping Range

  • Delivery Area: We currently ship within the United States only.
  • International Shipping: We do not offer international shipping at this time.

If your delivery address is not supported at checkout, please contact us before placing an order.

Order Processing Time

  • Processing Time: Orders are generally processed within 1–2 business days, Monday through Friday.
  • No Processing Days: Orders are not processed on weekends or public holidays.
  • Busy Periods: Processing may take longer during promotions, holidays, or unusually busy periods. We will contact you if we become aware of a significant delay affecting your order.

Processing includes preparing and packing your order before handing it to the shipping carrier. Processing time is separate from delivery time.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination.
  • Estimated Total Time: Please allow approximately 6–9 business days from placing your order to delivery.

Delivery estimates are not guaranteed. Carrier disruptions, severe weather, holidays, and other circumstances may affect delivery.

Shipping Process

  • Courier Services: The carrier used for your shipment depends on your delivery address and the shipping service selected for your order.
  • Shipping Confirmation: Once your order ships, we will send a confirmation email containing your tracking information and the carrier handling your package.
  • Tracking Updates: Tracking may not update immediately after a shipping label is created. Please allow time for the carrier to receive and scan your package.

If you have not received your shipping confirmation after the expected processing period, please contact contact@dogoodearth.com.

Delivery Address Accuracy

Please ensure your delivery address is complete and correct before submitting your order.

If you notice an error, contact us immediately. We will try to update the address, but changes may not be possible once fulfillment has begun.

If an incorrect or incomplete address causes a failed delivery, contact us so we can review the available options. Any additional shipping charges will be explained before a replacement shipment is arranged.

Lost, Damaged, or Incorrect Orders

  • Damaged, Spoiled, Incorrect, or Missing Items: Contact us within 14 days of delivery, preferably within 48 hours for damage or food-quality concerns. Include your order number, a description of the issue, and photos of the product and packaging where applicable.
  • Delayed or Lost Packages: If your order has not arrived by the end of the estimated delivery period, please contact us. We will review the tracking information and investigate with the carrier.
  • Packages Marked as Delivered: If tracking shows delivery but you cannot find your package, please check around your delivery location and with household members or building management, then contact us for assistance.

Do not consume any product that appears unsafe or has compromised packaging.

Eligible issues, including packages confirmed lost or undeliverable, will be handled according to our Replacement and Refund Policy.

Returns

Because we sell food products, we do not accept physical returns, even if an item is unopened, to protect food safety and product integrity.

This does not prevent eligible replacements or refunds for damaged, spoiled, incorrect, missing, or lost items. You do not need to return the food.

Please review our Replacement and Refund Policy for the full conditions and process.

Contact Us

If you have questions about this Shipping Policy or need assistance with your order, please contact us:

  • Store Name: DoGoodEarth
  • Company: Jinjalife Inc
  • Website: https://www.dogoodearth.com
  • Email: contact@dogoodearth.com
  • Phone: +1 (646) 255-5757
  • WhatsApp: +256 751 915 527
  • Registered Business Address: 501 Silverside Road, Suite 102, Wilmington, DE 19809, United States
  • Customer Service Response Time: We respond to customer inquiries within 24 hours. Due to time zone differences, replies may not be immediate. Thank you for your patience.

Our registered business address is not a return address. Please do not send products back.