Questions, answered
Frequently Asked Questions
Have questions about DoGood organic dried fruit snacks, ingredients, shipping, returns, or bulk orders? You’re in the right place. Explore our frequently asked questions below or contact the DoGood team for additional assistance.
Products and Ingredients
What is DoGood?
DoGood creates natural dried fruit snacks that are good for your body, supportive of farming communities, and mindful of the planet. Our fruits are sourced from Uganda and carefully prepared to preserve their naturally vibrant flavors.
What kinds of dried fruit do you offer?
Our current fruit collection includes:
- Dried pineapple
- Dried jackfruit
- Dried Ndizi banana
- Variety bundles containing multiple DoGood flavors
Product availability may change depending on harvests and inventory.
What ingredients are used in DoGood snacks?
We believe simple is beautiful. Our dried fruit snacks are made with real fruit and contain no added sugar, preservatives, artificial flavors, or unnecessary ingredients.
Please review the product packaging and individual product page for the most current ingredient and nutrition information.
Are DoGood products organic?
Yes. DoGood dried fruit snacks are made with organically grown fruit sourced from Uganda.
Are your dried fruit snacks vegan?
Yes. Our dried fruit snacks are vegan and contain no animal-derived ingredients.
Are DoGood products gluten-free?
Yes. Our dried fruit snacks are naturally gluten-free. Customers with severe allergies or specific medical dietary requirements should review the product packaging and contact our team with any questions about production or handling practices.
Do your products contain added sugar?
No. We do not add refined sugar or artificial sweeteners. Any sugar shown on the nutrition label occurs naturally in the fruit.
Do your products contain preservatives?
No. DoGood dried fruit snacks contain no added preservatives or artificial ingredients.
Where does your fruit come from?
Our fruits are grown in Uganda, a country known for its fertile soil, warm equatorial climate, and exceptional tropical produce.
By sourcing from Uganda and working alongside local producers, DoGood helps connect customers with naturally delicious fruit while supporting more equitable and sustainable commerce.
What is an Ndizi banana?
Ndizi is a naturally sweet banana variety enjoyed throughout Uganda. It is known for its rich flavor and smooth texture, making it especially delicious when dried.
Why can the color, size, or texture vary between bags?
Real fruit naturally varies from harvest to harvest. Differences in ripeness, size, color, sweetness, and texture are normal and are part of enjoying a minimally processed fruit product.
What is the difference between a Snack Pack and a Share Pack?
Snack Packs are convenient individual portions designed for lunchboxes, travel, office snacks, and on-the-go enjoyment.
Share Packs are larger resealable bags that are ideal for enjoying at home, sharing with friends and family, or keeping in the office.
Please review the selected product and size before completing your purchase.
How should I store DoGood dried fruit?
Store your dried fruit in a cool, dry place away from direct sunlight, excessive heat, and moisture. Reseal the package securely after opening to help maintain freshness.
Always refer to the best-by date and storage instructions printed on the packaging.
Where can I find nutrition information?
Nutrition facts are displayed on the product packaging and may also be available in the images or description on the individual product page.
Orders and Shipping
Where does DoGood ship?
We currently ship within the United States. International shipping is not currently available through our regular online checkout.
How long does it take to process an order?
Orders are generally processed within one to two business days. Business days exclude weekends and holidays.
Processing may take longer during major promotions, holidays, or periods of unusually high order volume.
How long will delivery take?
Delivery time depends on your location and the shipping service selected at checkout. Available carriers, estimated transit times, and shipping prices will be displayed before you complete your purchase.
Carrier delays caused by weather, high shipping volumes, or other circumstances outside our control may affect the estimated delivery date.
How are shipping charges calculated?
Shipping costs are calculated based on factors such as the order’s weight, package dimensions, delivery address, and selected shipping service.
The final shipping cost will be displayed at checkout before payment.
How can I track my order?
Once your order ships, you should receive a shipping confirmation containing your tracking information.
You can also use the Track Your Order page on our website. Enter the requested order details to view the latest available shipment status.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We will do our best to assist, but we cannot guarantee changes once an order has entered processing or has already shipped.
What should I do if my tracking says delivered, but I cannot find my package?
First, check around your delivery location, ask other household members, and contact the shipping carrier for additional delivery details.
If the package still cannot be located, contact the DoGood support team with your order number and tracking information so we can review the situation.
Returns, Refunds, and Order Issues
What is your return policy?
Contact us within 14 days of receiving your order if you are not satisfied with your purchase.
To qualify for a return, products generally need to be unused, unopened, in their original packaging, and in the same condition in which they were received. Certain perishable, opened, or personalized items may not be eligible for return.
Please contact our team before sending anything back. Unauthorized returns may not be accepted.
Who pays for return shipping?
Unless otherwise agreed by DoGood, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Original shipping charges are generally non-refundable.
When will I receive my refund?
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be returned to the original payment method. The time required for the funds to appear may depend on your bank or payment provider.
Can I exchange a product?
Eligible exchanges are subject to product availability. Contact our support team with your order information, and we will explain the available options.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible and include:
- Your order number
- A description of the problem
- Clear photographs of the damaged or incorrect product
- A photograph of the shipping package, when applicable
Our team will review the information and help determine the appropriate resolution.
Payments and Discounts
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on your device and location, these may include major credit cards and accelerated payment options such as Shop Pay, Apple Pay, and Google Pay.
Can I use more than one discount code?
Only one discount code may generally be applied to an order unless a specific promotion states otherwise. Some bundles, discounted products, subscriptions, business orders, or special offers may not be eligible for additional discounts.
Why is my discount code not working?
A discount code may have an expiration date, minimum purchase requirement, product restriction, customer eligibility requirement, or limit on the number of uses.
Confirm that the code was entered correctly and that the products in your cart meet the promotion’s conditions. Contact our support team if you still need assistance.
Bulk Orders
Do you offer bulk or corporate orders?
Yes. We offer flexible solutions for businesses, offices, events, hospitality groups, schools, and other organizations.
Options may include individual Snack Packs, larger Share Packs, variety bundles, customized quantities, and volume pricing.
Can you create snack packs for an event?
Yes. Depending on product availability and the size of your order, our team may be able to prepare a customized dried fruit selection for meetings, tours, conferences, employee gifts, welcome packages, and other events.
Contact us early with your event date, number of guests, preferred pack format, delivery location, and budget.
How can I request a business-order quote?
Please provide the following information when contacting us:
- Company or organization name
- Number of people or packages needed
- Preferred products and package sizes
- Delivery address
- Required delivery date
- Estimated budget
- Any special packaging or invoicing requirements
Our team will review your request and recommend suitable options.
Contacting DoGood
How can I contact customer support?
For questions about products, orders, shipping, returns, or business partnerships, email us at contact@dogoodearth.com or use the contact form on our website.
Please include your order number when contacting us about an existing purchase.